Drumlin Technical support can be contacted by sending an email to: support@drumlinsecurity.com - we aim to always respond to you within 24 hours, often much faster. If your question is concerned with functionality (existing or possible enhancements) or is related to usage of our products and services, please email info@drumlinsecurity.com. Technical support on an ad hoc basis is provided free of charge, but for larger customers requesting extensive support a monthly service fee to cover the time involved may be required.

With technical problems we may ask you to send us a log file, as Drumlin software creates a number of such files in order to trace any problems. With the main Drumlin reader/publisher software you can do this automatically by starting Drumlin, selecting the Help menu, About.... form and pressing the SEND LOG FILE button (see below). This creates a basic email message with two files attached, settings.cfg and drumlin.log - these are your current configuration file and event log file respectively. Add any additional text to the message you wish, and the send it to us.

With the Javelin software only the current active session is logged, as the program does not write to disk unless explicitly asked to do so. In this case, after having run a "Click and Go" exe, before exit-ing the program go to the File menu, Log file option, and save the DrumlinLog.txt file to a convenient location. Then attach this file to an email that you send to support@drumlinsecurity.com as before. If the Log File option is not displayed (Javelin for Windows version), go to the Help menu, About form and tick the box marked "Show extra menu items", and then return to the File menu and the Log file option should be available. Mobile versions of Javelin do not provide this feature.